Questions or concerns about this contract? Please call our office before you approve your quote.

These Terms of Agreement are part of your proposal with SR Tile LLC, which does business as Quality Home Services (“we,” “us,” or “our”). The party contracting for the work is referred to as “you” or the “Customer.” By approving your quote or proposal — electronically through our online system or in writing — you agree to everything set out below.

1. How and whom to pay.

Please make every payment directly to Quality Home Services — never to an individual worker or crew member. Paying a worker instead of the company voids all warranties and guarantees under this agreement, and we cannot be responsible for money given to anyone other than the company. Your full balance is due once the work is complete. To the extent any matter is heard by a court, venue will be in Hillsborough County, Florida.

2. Finishing and approving the work.

Approving the completed work — electronically or in writing — confirms that the job is finished and that you accept the completed work. In place of finishing a particular item or providing warranty service, we may choose, at our discretion, to refund some or all of what you have paid.

3. What our crew can commit to.

Only the written terms in this agreement bind us. No individual craftsman is authorized to make side promises, change the scope of work, or agree to anything not written here. Each proposal is valid for 30 days from its date. If the craftsman assigned to your job leaves the company before work begins, either of us may cancel this agreement; if you would rather continue, we will assign another qualified craftsman and prepare an updated proposal and schedule.

4. Materials.

You may supply your own materials or ask us to purchase and deliver them for you. Either way, the choice of materials — color, texture, style, grade, and quality — is your responsibility, and materials are billed separately from labor. If we buy materials for your project, you agree to reimburse us for them. We do not warranty the materials themselves; the only coverage that applies is the manufacturer’s own warranty, if any, which we will pass along or help you obtain, together with receipts.

5. Hidden or undisclosed conditions.

We price the work based on what we can see when we estimate it. We are not responsible for concealed problems that were not reasonably visible to us, or that you did not disclose — for example, hidden moisture, leaks, mold, asbestos, lead, or similar conditions. If you know of any such condition, tell us before the work is approved. If a hidden condition surfaces after work begins, we may stop; any unpaid labor and materials then become immediately due, and the remainder of this agreement is void. We provide no warranty on work you ask us to do that is meant to conceal a defect rather than genuinely repair it.

6. Permits and inspections.

When your job requires permits, plans, drawings, or inspections under any applicable law or code, those costs are your responsibility and are in addition to labor and materials. We will arrange them at your request and expense.

7. Matching existing finishes.

Much of our work blends repairs into existing paint, texture, stain, and other finishes. We will make a reasonable effort to match the surrounding area as closely as existing conditions allow. Because those conditions vary, we cannot promise or guarantee an exact match.

8. Your right to cancel.

If the labor portion of your job is more than $500.00, you may cancel this agreement within three (3) business days after approving it, at no cost and without penalty. To cancel, mail or deliver written notice to us at the mailing address below, postmarked no later than the third business day. Once we receive your notice, we will refund any payments you have made within ten (10) business days and release any related security interest.

Dispute Resolution

If a disagreement arises out of this agreement, the work, or any warranty and we cannot resolve it directly, it will be settled by binding arbitration through the American Arbitration Association under its Construction Industry Arbitration Rules. The arbitrator’s award may be entered as a judgment in any court with proper jurisdiction. Arbitration will take place in the county where the work was performed.

Required Florida Notices

Construction Lien Law — Notice to Owner (Section 713.015, Florida Statutes)

Chapter 558 Notice (Section 558.005, Florida Statutes)

In plain terms: before bringing any legal action for an alleged construction defect, you must first give us written notice and a chance to inspect and to offer a repair or payment. Strict deadlines apply. You are never required to accept an offer we make.

Our Workmanship Guarantee

We stand behind our craftsmanship for one (1) year. If workmanship we performed under this agreement fails within that year, we will repair it at no labor charge to you, within a reasonable time, once your account is paid in full. This guarantee covers labor only. It does not cover materials, work on faucets, roofs, or grout, or minor variation in texture, color, or stain as described in Section 7. It applies to you as our original customer and cannot be transferred. Apart from this guarantee, we make no other warranty, express or implied, and we are not responsible for any consequential or indirect damages.